Jenelle
You can trust me and business with together.
Building trust among immigrants and police can be difficult due to various obstacles. First, language differences can make it difficult to communicate and form trust. When members of an immigrant community do not speak the same language as the local police force, it restricts communication and prevents law enforcement from effectively connecting with the community.
Differences in culture and customs can also undermine trust between immigrants and police. Police interactions may be approached differently in other countries, which can lead to misunderstandings and conflict in interactions as simple as traffic violations. For example, if a driver is pulled over for a traffic violation in El Salvador, it is typical for the driver to get out of their car and approach the officer. If this was done in the United States it would be alarming to an officer and could lead to a negative or dangerous outcome. Fear is also a barrier to trust between immigrants and local law enforcement.
The distinction between the roles of federal immigration agents and local law enforcement is often unclear, and many immigrants fear that their local police officers will ask about their immigration status in routine interactions. In some instances, immigrants with legal status are also worried about reporting crime to the police out of fear that the police may not realize they have legal status. This, compounded by experiences with corrupt or brutal police agencies in their countries of origin, can feed into immigrants’ mistrust of law enforcement.
1. Demonstrate that you trust others.
One way to do this is to be generous and forgiving when someone else makes a mistake or disappoints you in some way. People who always jump to the worst conclusion about a person’s competence or motivation inspire wariness, not trust.
Most people don’t set out to be mean or stupid, so give them the benefit of the doubt until you have contrary information that proves you wrong. You’ll feel better about them, and they’ll trust you for your generosity.
2. Create relationships that are mutually beneficial.
Customers, coworkers and employees all want to believe that they are making the right decision to work with you. This takes a lot more than clichés and platitudes. Customers should clearly understand the value of your products and services to them. Likewise, employees should feel good about taking ownership, which introduces an added measure of accountability and demonstrates the level of trust you have in them.
In other words, trust is about showing people that you care about them. In turn, they will care about and trust you.
3. Directly address issues.
Ruffled feathers are inevitable in any relationship. How you deal with concerns and problems is what instills trust and loyalty. In the course of a busy business day, it’s easy to get distracted and become disconnected with what’s happening on the front lines. Customer trust develops from the first contact and extends through service delivery, implementation, care and support. At each step, you can either damage or enhance this experience for your customers. That’s why it’s so important to deliver on promises if you want to be trusted. If you want people to trust you, you have to care. Address complaints fast. Share information. Gain their confidence. Exude pride and passion about your business. Resolve conflicts quickly. These actions separate you from the pack, while also building and maintaining trust.
4. Tell the truth.
Let’s say that one more time for good measure tell the truth. Never assume that certain people can’t handle the truth. Be as honest with your employees and customers as you expect them to be with you. If you get caught in a lie, no one will trust you. You don’t often get a second chance to make a first impression, so don’t count on it.Keeping your promises is also a part of telling the truth. Don’t commit to a promise you can’t deliver. Think about what’s realistic and do your best to live up to your word.
5. Be flexible and patient.
Be tolerant of mistakes, and don’t be an inflexible judge. Meet the other person in the middle. Be considerate of events and negative experiences that may have affected one’s ability to trust. Make exceptions to the rules when common sense dictates. Consider unusual alternatives for problems that can’t be resolved by typical methods.
6. Respect their time.
I believe that people in our society are losing their sense of civility, courtesy and respect. To get people to trust you, you will be well-served to raise your awareness of other people’s time, personal schedule and needs. This means you should:
- Promptly return phone calls
- Promptly reply to emails and thoroughly address all points raised.
- Be on time for meetings and log on to a scheduled call two minutes in advance of start time.
- Hold fast to estimated call end times and inquire if attendees are free to keep going.
7. Deliver the unexpected.
The best way to deliver trust is to surprise and delight clients and customers. Give them what they asked for, but on top of that, deliver more — more service, more time, more convenience and more sensitivity. Delivering more than they expect goes a long way and adds real value and trust. As a bonus, customers will tell others about how you delivered more. This should net you more business.
